Serving You Better — Consultations with small and medium businesses

The CRA wants to hear from small and medium business owners, their service providers (accountants and bookkeepers) and stakeholder associations on how we can improve our services and programs to better meet the needs of the business community.

We invite you to add your voice online with this consultation tool.

CRA service improvements — What we heard, what we did and what we’re working on

In fall 2016, we spoke to small and medium businesses and their service providers across Canada to hear first-hand feedback on our programs and services.

We developed specific action items based on this feedback and we would like to hear your views on some of the items.

Participate now

Please view the topic cards below and simply open each one, or just the ones you are interested in, to provide your feedback.

Participate at an in-person consultation

The CRA will also hold in-person consultations across Canada in the fall of 2018. We will post details soon and we will send you notifications if you have created an account in this CRA Engage tool and selected to receive notifications when new content is posted.

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An Ongoing Discussion

We will share the findings from the consultations in the spring of 2019 and send notifications to you if you have opted to receive notifications that new content was posted.

Notify me about new developments and information

CRA’s digital services

We are working to modernize and raise awareness of the CRA’s digital services. Answer these questionnaires to provide us with your thoughts on what we have done already and what we are working on now.

Tax Information

We are working to make tax information easier to access, understand and use. Answer these questionnaires to provide us with your thoughts on what we have done already and what we are working on now.

Payment Options

We are working to improve payment options. Answer these questionnaires to provide us with your thoughts on what we have done already and what we are working on now.

Audit, Collections and Appeals

We are working to clarify and improve audit, collections and appeals processes. Answer these questionnaires to provide us with your thoughts on what we have done already and what we are working on now.

Tell us more!

We want to hear more about what you think of our programs and services.