Serving Canadians Better

Consultations for Individuals

The Canada Revenue Agency (CRA) takes pride in serving millions of Canadians each and every year. We want taxpayers and benefit recipients to have a good service experience. While we aim to make things faster and easier, sometimes that hasn’t been the case for everyone.

We believe that by putting people and their needs at the centre of everything we do, we’ll create a better experience for those we serve. So as a first step, we have created the role of the Chief Service Officer who will lead us through this change.

We know we have work to do and we are listening, learning and challenging ourselves to do better and give everyone the type of service they expect. That is why we want your feedback. It is important to hear from you so we can find out where we can improve our services.

We invite you to have your say with this consultation tool.

Participate now

Please select the topics below that interest you to provide your feedback. Please note that the consultation will close on June 18, 2019.

An Ongoing Discussion

We will publish the findings from the consultations on this site and on Canada.ca in November 2019 and, if you opt in, we will notify you when new content is posted.

Notify me about new developments and information

What we heard - In-person consultations

Here is some of the feedback we heard from Canadians who participated in our in-person sessions.

Tell us what you think about our service improvements so far

As we listen, learn, and challenge ourselves to do better, we are making improvements to give Canadians the type of service that they expect. Tell us what you think.

Tell us about your service experience with the Canada Revenue Agency

Tell us about your experience with us—how can we improve our service so that we are meeting your needs?

Tell us about our future direction

Now that you may be aware of some of our changes, we want to know if you think we are heading in the right direction to improve service to you.